We offer the full range of medical services to our registered patients.
In addition to the regular surgeries we offer a broad range of services and actively encourage the promotion of good health. Patients that naturally experience good health often have no reason to consult their doctor. In the interests of maintaining their good health we would encourage all such patients to attend at least once a year if they are over 75 years of age and at least once every three years if they are aged between 16 and 75 years of age. This will give the doctor the opportunity to carry out basic diagnostic tests and examinations that will confirm and ensure the continuance of good health. If you fall in to either of the above categories please contact the surgery on 01959 523929 and book an appointment for a routine health check
The Doctors provide maternity care, perform minor operations and offer family planning advice and contraception. There are weekly Asthma, Diabetes and Coronary Heart Disease Clinics. A Child Immunisation Clinic is held weekly with a Nurse and Doctor in attendance. There is also a weekly Child Health Clinic.
The Nurses in addition to their general nursing duties, offer advice and a full service of travel vaccination , cervical smear clinics, family planning clinics, lifestyle and health check clinics and assist in the management of some chronic diseases.
Contacting the Practice by Telephone
All telephone calls to the Practice are recorded. We have introduced this for the protection of patients ( and other callers to the practice) , for the protection of the Practice and its staff, and for quality and training puposes.
Home Visits are only for housebound patients or those too ill to come into the surgery. Please telephone between 8:30 and 10:30 and be prepared to give the receptionist some details of the reasons for the request. The Doctor may contact you before making the visit so please provide a telephone contact number.
How to see your Doctor
We will endeavour to provide access to a Doctor within forty eight hours and a Healthcare Professional within twenty four hours, but if you wish to make an appointment with a specific doctor or nurse you may be asked to wait longer.
If you do not need an appointment within two working days, you also have the option to book up to four weeks in advance if this is more convenient to you.
The Main Surgery and Kemsing Branch surgery offer a small number of appointments that can be booked in advance but the majority are available on the day. Surgeries will be extended within reason to ensure access as outlined above.
Each appointment is for ten minutes and usually for one problem. If you have more than one matter to discuss please ask the receptionist for a longer appointment. Appointments may be booked by telephoning the surgery on the appointments number 01959 523929. If, at peak times, you experience difficulties getting through on this number you may also ring on the enquiries / emergency number ( 01959 524633 ) but please be prepared to be placed on hold as emergency calls must take priority. We have six lines and five reception staff answering phones at busy times. Appointments may also be booked On Line, details of this service can be obtained from reception. If you have already registered for this service there is a direct link available from this website.
It is Practice Policy to ask patients arriving more than ten minutes late for their appointment to book another appointment. If the matter is medically urgent and can not wait for another appointment please inform the receptionist. She will pass this message to the doctor who will see you when you can be fitted in. You will not be guaranteed an immediate appointment and may have to wait until the end of the surgery.
All Doctors offer telephone access for details of this please consult the surgery timetable.
When you call for an appointment you will be asked a reason. This is to help the doctors decide if you may need to be seen urgently or if any test results or letters need to be obtained before your appointment. Please do not be offended and if you do not want to give a reason just say ” personal ” . If booking at the front desk we may ask you to write your reason on paper to avoid being overheard. If you use the On Line Appointments system please ensure you provide a reason for your appointment when booking.
Out of Hours Cover
Out of Hours cover (from 18:30 at night through to 08:00 the following morning) is provided by 111.Between the hours of 08:00 and 08:30 a.m. and 18:00 to 18:30 p.m. there will be a Doctor on call from the surgery they can be contacted by telephoning the surgery, and listening to the recorded message.
These are provided by computer and usually you will be asked to come in to see your Doctor at regular intervals to have the medication reviewed. Please note that in the interest of patient safety it is practice policy to refuse to issue further medication if a patient repeatedly fails to attend for their medication review. However you will receive written notice of this with your final prescription.
Please bring or send your computer slip for repeat prescriptions to the practice, clearly marking which items you require and allowing at least 48 hours for the request to be processed.
To avoid errors, requests for repeat prescriptions are NOT accepted by telephone although faxed requests may be accepted, although we would request that these include a telephone contact number in case the fax is illegible.
If you have registered for the On Line Appointments service you will also be able to request your repeat medication on line as well.
If you are unable to attend the surgery please include a stamped addressed envelope for the return of your prescription.Some local chemists will collect your prescription from us and dispense it ready for you to collect. This service takes 48 hours – the receptionist will be pleased to provide further details.
We are not a dispensing practice.
It is the patient’s responsibility to contact the surgery for the results of any tests which have been organised by the Practice. The Surgery does not routinely contact patients with the results of tests whether they are normal or abnormal.
If your doctor recommends that you have a laboratory test or an X-Ray, do ask how long the result will take to come through. Please telephone for results after 11:00 a.m. stating that your enquiry is for a test result. Quite often the receptionists are able to give you the result straight away.
In order to maintain confidentiality, results will only be given to patients themselves or to parents of minors if appropriate.
Referral to a Hospital or Specialist
On certain occasions the Doctor will refer you to a hospital to see a specialist. If you have been referred in this way you should normally receive confirmation of an appointment within four weeks of the referral taking place. If you have still not heard anything after four weeks then please contact the surgery and we will look into the matter for you. In some instances you may be asked to book your own appointments through the Choose & Book Service.
Some services fall outside of the NHS and for these a charge may be made. These are BUPA/ PPP forms, private certificates, passport applications, some travel vaccinations, and various special examinations for employment, elderly drivers’, insurance, sports and schools etc.
A full list of these services together with current prices is on display in the entrance to the waiting room.
The Doctors will not necessarily be able to complete all forms and patients are asked to submit forms for assessment by the doctor. A member of staff will then contact the patient to confirm that the Doctor will complete the form and to advise if a fee is chargeable.
Written consent is required for all reports or forms so please ensure you sign the consent section. If there is not a consent section on the form please ask the reception staff for a surgery consent form. This must be completed and signed and submitted with your form. Failure to supply written consent will delay the process as the Doctor will not process the paperwork without it.