Patient Participation Group

The Otford Medical Practice Patient Participation Group has a long history of supporting the Practice and representing patients views

The main aim of the PPG is to promote the co-operation between the Practice, its patients, and West Kent CCG, as well as the newly formed (as of 1.7.2019) Sevenoaks Primary Care Network

The PPG are served by a Committee of volunteers and invited members, and meet regularly throughout the year.  The PPG have an elected Chair, Secretary and Treasurer and are a registered Charity.

The activities of the PPG are to assist the Practice in improving services. 

Represent the Patients views and improve Communication

To receive comments about the Practice and assist in respoding to them.

To express opinions on behalf of patients reagrding OMP and national NHS policies

To carry out patient surveys and to advise the Practice in regards to implications of the results

To advise and contribute to the longer term development of the Practice for the benefits of the local community

 

 
At the Otford surgery, there are now 2 active patient groups:
  1. An online group, now called the Patient Reference Group (PRG). If you would like to join this group, please visit the Otford Medical Practice website www.otfordmedicalpractice.nhs.uk
  2. A small group of patients (the Patient Participation Group or PPG) meets face to face with staff to promote cooperation between patients and the practice.

This PPG group is keen to represent patient views as fully as possible. It will also have a role in providing input to the West Kent Commissioning Group (CCG), which now holds the funding for NHS services, and to the Care Quality Commission (CQC). The CQC is the independent regulator of all health and social care in England (GP practices, hospitals, care homes, home-care agencies and dental practices).

The main ways in which patients can make suggestions or comments to the PPG:

  • the PPG box in the reception area
  • via the Patient Group section of the practice website
  • via the On Line group

All feedback will remain confidential to the PPG.

Copies of the Terms of Reference of the PPG are available at the surgery or online at the practice website: www.otfordmedicalpractice.nhs.uk

Two recent changes that we would like to bring to your attention are:

  • During peak times, such as 08:30 in the morning, you can ring to make an appointment on either of the surgery numbers – 01959 523 929 (Appointments ) or 01959 524 633  (General Enquiries ).
  • We do offer some appointments in advance so it is not necessary to ring on the day for a routine appointment.

Would you like to have a say about the services provided at the Otford Medical Practice. Our Patient Participation Group would like to hear your views.

By leaving your email details we can contact you every now and again to ask you to take part in a survey and answer a question or two.

Contact forms are available from reception and on the back of the leaflets that are available in the waiting area.

 

Your On Line group Needs You

Would you like to join the Otford Medical Practice On Line group?
Being part of this group will give you the opportunity to put forward your views regarding the services we deliver and a chance to influence any changes or new services that may be being considered.

We would like to be able to find out the opinions of as many patients as possible, and are aware that finding time to attend meetings can be difficult with the busy life styles that we all lead. Therefore we are asking if people would like to provide their email addresses so they can become part of a Patient Reference Group. Once you are a member then we will contact you from time to time by email to ask you a question or two.

If you wish to join the group please complete the contact form and return it to the surgery by email, post or by hand.

Your contact details will only be used for this purpose and will be kept safely.

Click Here – To join the practice Patient Participation Group online.

 

Patient Participation Group Terms Of Reference

View our Patient Participation Group Terms Of Reference.

 

 Proposed changes to the NHS

View our letter about the proposed changes to the NHS.

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